Last Updated: Feb 27, 2025

Thank you for choosing Pozible! We want to ensure that your shopping experience with us is smooth and satisfactory. Please read our Return and Refund Policy carefully.
1. Eligibility for Returns

We accept returns for items shipped to the United Kingdom. To be eligible for a return, the item must meet the following criteria:

Eligibility Criteria:

Item must be in new, unused condition.
Original packaging must be intact.
Proof of purchase is required.

2. Return Window

You have a 30-day window from the delivery date to initiate a return.
3. Return Method

To initiate a return, please follow these steps:

Fill out the contact form on our Contact Us page with the following order details:
Order ID
Full Name
Email Address
Phone Number
Attach pictures of the purchased item

Our customer support team will review your request and, if approved, will provide you with a shipping label.

Pack the item securely, affix the provided shipping label, and send it back to us.

4. Item Condition

Returned items must meet the following conditions:

Item must be in new and unused condition.
Original packaging must be intact.

5. Restocking Fee

We do charge for restocking fees 15%.
6. Return Reasons and Fees

No Fee (Defective): If you receive a defective item, we will replace it or provide a full refund without any fees.

7. Refund Process

Once your returned item is received:

Inspection: Our team will inspect the returned item.

Notification: You will receive timely notifications about the status of your refund.

Initiation: If approved, the refund will be initiated promptly to the original method of payment (PayPal).

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support:

➤ Website: https://pozible.shop
➤ Adresse: 128 City Road, London, United Kingdom, EC1V 2NX
➤ Phone: 0044 7308696485
➤ Email: info@pozible.shop
➤ Hours: Mon-Sat 9:00Am – 5:00Pm